FAQs
You can find the most frequently asked questions here, or feel free to ask us anything via our live chat!
How can I contact the Customer Service team?
Email: shop@xolopetboutique.com
WhatsApp Business: +971 55 603 1681
Is there a physical shop for Xolo Pet Boutique?
Not at the moment. We are a Dubai-based online shop only; however, you can find some of our products at the stores of our selected partners. Below are the names and addresses:
Midtown Central Majan, Shop G-17, Dubai, UAE.
What is the shipping time and cost?
We offer free next day delivery to all UAE (within city areas) for any order above AED 500 and placed latest by 12:00pm. Orders placed after this time will be delivered the next day +1.
Orders under AED 500 will have a shipping cost of AED 35.
Please contact us if your order is urgent and we will try our best to accommodate it (additional fees may apply).
For more information, please refer to the SHIPPING section.
Do you ship internationally?
Currently, we only deliver within the UAE. However, we are working on expanding our reach to the Middle East and Central Asia.
How do I check if an item is available?
You can check an item's availability directly on the product page. Select the desired size and variant, and the current availability will be displayed.
Can I cancel my order?
Unfortunately, once an order is confirmed and paid for, it cannot be canceled. However, you can exchange the items by following the procedure outlined in the RETURNS & EXCHANGES section.
Can I return the items that I have purchased?
Returns are only processed for defective products purchased through our website or if the received products differ from what was ordered.
For more information, please refer to the RETURNS & EXCHANGES section.
Can I exchange the items that I have purchased?
You may exchange purchased items for another product, provided that the new product is available on our website at the time we receive the item you wish to exchange.
The price of the new product must be equal to or greater than the original purchase.
For more information, please refer to the RETURNS & EXCHANGES section.
What should I do if my package is damaged?
Report any damage immediately (within 6 hours of delivery) so we can address it with the courier company. Please send us a description of the damage, along with photos of the damaged product, the damaged box/package, and the shipping label to shop@xolopetboutique.com
How can I make a complaint?
Please send us an e-mail at shop@xolopetboutique.com stating your order number and describing the issue that you are facing. Our Customer Service team will get back to you as soon as possible.
Need More Help?
Our team is always here to assist you with any questions or concerns you may have. Reach us via live chat or email us at shop@xolopetboutique.com
Exceptional customer service is our top priority. We are dedicated to providing quality support and fostering long-lasting relationships through effective communication. We strive to ensure that every interaction results in a positive outcome and a resolution that satisfies both parties.